Spa Etiquette

Spa Mirbeau is an oasis of relaxation and tranquility where quiet and calm are of the utmost importance to our guests. We appreciate your assistance in preserving the tranquil atmosphere at Spa Mirbeau.

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WE ENCOURAGE SPA TREATMENTS TO BE BOOKED AT LEAST EIGHT TO TEN WEEKS IN ADVANCE

Arrival

• All Spa Guests and Resort Guests are required to check in at the Spa Desk upon arrival and upon departure.

• For treatments scheduled 8:30 AM – 5:00 PM please arrive no more than 1 hour prior to ensure the enjoyment of the spa amenities for all guests. For treatments scheduled 5:30 PM or later please arrive no earlier than 4:00 PM. All services will finish on time to allow our next guests their full treatment.

• Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your treatment will end on time, so the next guest is not delayed. The full value of your treatment will be charged.

Locker Room & Facility Access

• Spa Guests must be 18 years of age to experience a spa treatment, to enter and utilize the spa and fitness facilities.

• The Resting Area, Aqua Terrace, and Solarium are never meant to be monopolized by one group of guests nor used as an event space – it is for the use of all guests. The level of noise or activity by a group in any of the spa areas should never impact other guests.

• The use of the steam room and whirlpool is a beneficial part of your spa experience but should be used in moderation. Proper usage time will vary due to individual health considerations.

• Swimsuits are required when using the Aqua Terrace whirlpool.

Cell Phones & Cameras

• Our Resting Area is a quiet oasis; we kindly ask that you refrain from conversation. Respect the silence. Please refrain from use of all electronic devices while enjoying the stress-free atmosphere.

• To respect the privacy of others, photography is NOT permitted.

Alcohol

• Guests will not be permitted to enter or depart the premises with alcoholic beverages. All alcohol must be purchased from the Inn. Aqua Terrace offers food and beverages for Spa Guests and Resort Guests only. For the safety of our guests, alcoholic beverages must be transported in plastic cups available at the Spa Desk and Bistro.

• Alcohol is NOT recommended before spa treatments. Should you choose to consume alcoholic beverages, a 2-drink maximum is strongly encouraged by the Mirbeau Aqua Terrace staff. We reserve the right to refuse treatment(s) to guests who appear impaired. Guests will still be responsible for and charged the full price of treatment(s).

Appointments

• At this time, due to demand, appointments on Saturday, Sunday and other busy days are reserved for guests staying at the hotel. Please contact our reservations specialists for more details.

• Certain busy days and vacation/holiday weeks Mirbeau requires that DAY SPA GUESTS book a minimum of two 50-minute treatments per person or one 100-minute treatment per person*. (* does not apply to overnight guests)

• Online booking not available for Couples Massages, Day Spa Packages or Weekends. Please call 877-MIRBEAU for reservations.

Gratuities

• For your convenience, a suggested gratuity of 20% will be automatically added to your final bill for all Spa services

• Day Spa Package pricing is inclusive of gratuity

Cancellation Policy

• If you must cancel or reschedule your service, please notify us at least 48 hours in advance to avoid being charged in full for the service

• Any changes to reservations made inside 48 hours will result in a $50 charge per treatment